If you find your account is suddenly unable to send mail within the first week of the month, your account could be in a billing frozen state. Once you update the card on file, the payment processes automatically, and your account is unfrozen. Update your card information and then click Save. To update your account, please update your credit card on file by logging into the Twilio SendGrid app and going to the Billing tab on your Account Details page. This warning may occur if the card on file for your account gets declined when we attempt to process your payment on the first of the month. This warns you that your service may be interrupted unless you settle any outstanding balance on your account. Please update your payment details or retry your payment.” If your account payments aren’t up-to-date, you may see one of the following warning states displayed in your account. Subusers under an Advanced Marketing Campaigns plan will be able to continue uploading contacts, and the parent account will pay for any overages the subuser may cause by exceeding the overall limit on the paid plan. Subusers under a free Marketing Campaigns plan will be able to upload only 2,000 contacts. It is also possible to change your package type and cancel your account from this page. You can update your card information, retry a failed payment, and export past invoices for your business on the Billing tab of your Account Details page. We can provide invoicing for customers with a minimum committed contractual spend of at least $12k/year. We do not accept PayPal, wire transfer, checks, prepaid cards, or any card requiring a PIN. We charge accounts on a monthly basis we do not offer prepayment, quarterly billing, or annual billing at this time. Twilio SendGrid accepts credit or check cards. Twilio SendGrid relies on a PCI-DSS compliant 3rd party billing provider to store, process, and manage payment card processing. This will allow Twilio SendGrid to make the recurring plan charges for your account without having to notify you each month of the bill.

When you create or upgrade to a paid account, you add a credit card for automatic payments. You can update your plan details on the Products tab of the Account Details page.įor more information about understanding your bill, see Reading your invoice. You can update your billing details on the Billing tab of the Account Details page in the UI.

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